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 | | Dealing with Difficult Participants(1st Edition) 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations by Csp Bob Pike, Arch Dave, Bobbie Pike, Candance Hiatt, Robert W. Pike Paperback, 130 Pages, Published 1997 by Pfeiffer ISBN-13: 978-0-7879-1116-4, ISBN: 0-7879-1116-X |
Candance Hiatt