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 | | The Encyclopedia of Business Letters, Fax Memos, and E-mail, Revised Edition(2nd Edition) Features Hundreds of Model Letters, Faxes, and E-mails to Give Your Business Writing the Attention It Deserves by Robert W. Bly, Regina Anne Kelly Paperback, 288 Pages, Published 2009 by Weiser ISBN-13: 978-1-60163-029-2, ISBN: 1-60163-029-8 |