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Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
(1st Edition)
by
William Byham
,
Jeff Cox
,
Sharyn Materna
,
Kath
y Harper-Shomo
Paperback
, 336 Pages
, Published 1993 by Ballantine Books
, 1st Edition
ISBN-10: 0449908852, ISBN-13: 9780449908853
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